Service Standards & Policies

At The Cleaning Co., we believe in transparency, professionalism, and delivering exceptional service with every visit. To ensure a smooth and reliable experience for all our clients, please review the following policies before booking:

Booking & Deposit Policy

A deposit is required to secure all cleaning services. This allows us to reserve your appointment and begin preparing for your customized service.

• When booking, please select the correct square footage category that best matches your space.

• After booking, a representative will contact you to confirm all service details, including layout, cleaning needs, and scheduling preferences.

• Once details are confirmed, you will receive an invoice for the deposit. Your appointment will be officially scheduled upon receipt of payment.

Deposit Payment & Refund Policy

Deposits can be paid via:

• Invoice

• Zelle

• Venmo

• Cash App

• PayPal

When a representative calls to confirm your service details, they will ask how you prefer to pay the deposit. Once the deposit is received, your booking is officially confirmed.

If a deposit needs to be refunded, please allow 2–3 business days for processing. Depending on your bank or payment method, the refund may be immediate or take the full processing time.

Appointment Confirmation, Rescheduling & Cancellation Policy

• Rescheduling by Client: If you need to reschedule your appointment, your deposit is non-refundable, but it can be applied to your next scheduled service.

• Cancellation by Client: If you cancel your appointment, your deposit is non-refundable, but it may be applied to a future booking.

• Missed Appointment (No Answer at Door): If our team arrives and is unable to access the property due to no one answering the door, the deposit is non-refundable and cannot be applied to a future appointment—unless the cancellation is due to an act of God (e.g., extreme weather, natural disaster).

• Cancellation by The Cleaning Co., TX: If The Cleaning Co., TX must cancel your appointment with less than 24 hours’ notice, your deposit will be fully refunded.

Service Customization

We tailor each cleaning service to your specific space and needs. Our team will assess traffic levels, layout, and any special requirements during the consultation or confirmation call to ensure optimal results.

Scheduling & Access

We strive to accommodate your preferred schedule and minimize disruption to your home or business. Please ensure access to the property is available at the scheduled time. If rescheduling is necessary, we kindly ask for 24 hours’ notice.

Satisfaction Guarantee

Your satisfaction is our priority. If you have any concerns following your service, please contact us within 24 hours so we can promptly address and resolve the issue.

Subscription Discounts

We offer up to 25% off for clients who enroll in recurring service plans. Ask your representative about available packages during your consultation.

Consultation Fee

We offer a personalized consultation through The Clarity Session to assess your space and cleaning needs. A $25 consultation fee is required and will be deducted from your total service cost if you book an appointment with us. This ensures your consultation is a valuable step toward a tailored and efficient cleaning experience.

If you have any questions about our policies or need assistance with booking, please don’t hesitate to reach out. We’re here to make your cleaning experience seamless, professional, and tailored to you.